Policies
Terms & Conditions
Effective Date: 01/06/2026 | Last Updated: 01/06/2026
1. Introduction
Welcome to GBXBeauty! By booking an appointment, you agree to the terms below. Please take a moment to read through them before booking - if you have any questions, don't hesitate to get in touch.
2. Booking & Deposits
A non-refundable deposit is required to secure your appointment. Once booked, I'll confirm the full address via email. If you need to reschedule with less than 48 hours' notice, a new deposit will be required.
3. Late Policy
If you're running late, please let me know as soon as possible - I'll always do my best to accommodate you. Please note that arriving late may reduce your treatment time. If you're 15 or more minutes late, I may need to cancel the appointment and your deposit will be forfeited.
4. Out-of-Hours Appointments
Appointments before 9 AM or after 6 PM are considered out-of-hours and carry an additional £10 fee. Some of these slots aren't listed on the website, so feel free to reach out via Instagram or email to arrange one.
5. Lash Preparation & Hygiene
Please arrive with clean, makeup-free natural lashes - free from mascara, oil, strip lash glue, or any residue. If a lash bath is needed on the day, this will take time away from your appointment.
6. No-Shows & Cancellations
If you no-show, full payment will be required before booking again. After two no-shows, unfortunately I won't be able to accept future bookings.
7. Patch Tests & Allergic Reactions
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Lash Extensions: Patch tests are optional but available on request - just message me via Instagram or email.
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Brow Lamination, Lash Lift & Tint: A patch test is required 24-48 hours before your appointment.
Please be aware that patch tests don't guarantee a reaction won't occur. If an allergic reaction does happen, a refund won't be issued and I'd recommend having the extensions professionally removed as soon as possible.
8. Infill Policy
To book an infill, at least 50% of your lash extensions need to be remaining. Infills are best booked every 2-3 weeks. If less than 50% remain or it's been over 3 weeks, additional charges may apply. Anything 4+ weeks will be charged as a full set.
9. Right to Refuse Service
I reserve the right to refuse or discontinue a service if I feel it isn't suitable for you - this is always in your best interest.
10. Aftercare & Adjustments
If you're not happy with anything after your appointment, please get in touch. I'm happy to make adjustments free of charge within 48 hours.
11. Additional Guests
To keep the space calm and comfortable, appointments are for clients only. If you need to bring someone along, just let me know in advance and I'll do my best to accommodate.
12. Refund Policy
All deposits and payments are non-refundable, and refunds won't be issued for completed services. If you experience an issue within 48 hours, I'll always try to put it right with a free adjustment. Please note that I'm unable to issue refunds for allergic reactions - if you notice any signs of a reaction, contact me straight away and I'd recommend having the extensions professionally removed.
13. Contact
For any questions, feel free to reach out: Gabby at GBXBeauty
Email: hello@gbxbeauty.co.uk
Thank you for choosing GBXBEAUTY!